Viagogo briefly discloses details of touts before deadline

Ticket website has been ordered to publish full details of sellers by midnight on Thursday

A millionaire super-tout and a ticket fraudster’s wife have been revealed as some of the people using the much-criticised ticket website Viagogo to make money from music and sports fans.

From midnight on Thursday the site must publish the names of touts who have identified themselves to the platform. Touts use a variety of means to obtain tickets before genuine fans to sell them on at a profit.

Viagogo will release full data about touts under the terms of a court ordersecured by the Competition and Markets Authority (CMA) last year, demanding greater transparency for consumers.

But the website briefly disclosed details of some of its sellers this week, before the information disappeared again. They include North Financial Group, a company run by Andrew Newman, who was revealed as one of Britain’s biggest touts by the Observer in a 2016 investigation.

According to information released by Viagogo, Newman’s company sold two tickets to see Bastille at the O2 Academy Glasgow for £130.92 to Kelly Dowling, 29, who said she had no idea she had been buying from a professional tout and felt “completely cheated”.

She contacted the O2 Academy, which told her that she would be turned away at the door if she had bought from Viagogo, but has still been unable to secure a refund from the website.

“This tout has put tickets for resale which are invalid,” she said. “If this is his business he should take the loss – why should I?

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