Business

Lloyds apologises after customers hit by online banking glitch

Lender’s problem comes as IT outages in the sector come under increased scrutiny

Lloyds Banking Group has apologised to customers for problems with its online banking service that lasted about 24 hours.

The bank said on Monday it was aware of customers having intermittent problems logging on to their online bank accounts. It only affected Lloyds customers, rather than the group’s Halifax and Bank of Scotland brands, and has not affected app logins.

However, the bank sent notice that the glitch had been resolved by 5pm on Monday. A spokesperson for Lloyds said: “The intermittent issues with online banking services have now been resolved. We apologise for the disruption some customers experienced today.”

Customers started complaining on social media on Sunday evening, with one user posting concerns about access to online banking services from 5pm. “Is your banking app/website down for maintenance? My internet is fine but I cannot access my bank on any device,” the user said.

According to the Lloyds website, its internet banking platform was undergoing maintenance between midnight and 6am on Sunday but a spokeswoman was not able to confirm whether there was any link to the later outage.

The problem comes less than a month after Lloyds Banking Group customers struggled with payments processing across all three of its brands. At least 400,000 transactions were believed to have been delayed as a result.

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